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    • FAQ

    • Shipping and Delivery

    How much are the delivery costs?

    The delivery costs differ between Spain, Europe, Usa & Canada and the rest of world. Click here to learn more about the shipping rates by location.

    Which countries does Can Pep Rey ship to?
    We ship worldwide. Our warehouse is in Barcelona (Spain), where your order is shipped from. Click here to learn more about the shipping rates by location.
    When will I receive my order?
    Depending on the location your order is shipped to, the delivery time varies. Click here to learn more about the delivery time of your location.
    Are the import costs included in the delivery costs?
    The delivery charges do not include import costs that may be due when the package reaches the country of destination.

    • Pre order

    What is a preorder?

    A pre-order is an order you place for a product which will be released, produced and shipped at a later date. Products on preorder will be sent to customers as soon as the stock is ready (the shipping date and deadline is mentioned on the products). Can Pep Rey Pre order stages:

    What is the benefit of preorder?
    Preorders help us ensure that production corresponds more directly to demand, ultimately establishing a positive commercial model for all. Get involved in buying earlier, making production on demand and helping reducing overproduction in fashion.
    The Preorders allow us to produce exactly on demand and therefore we are able to offer a discount on preorder products. The sooner you order the more the discount will be.
    When will I receive my preorder?
    Our Can Pep Rey return policy stays the same. Click here to learn more about our our return and refund policy.
    If the preorder product fails to be delivered, we will refund the full amount.
    How does payment work with preorder?
    The day your order is placed, the full price will be deducted right away.
    How much is the shipping costs for preorder?
    Preorder products come with free shipping.

    • Sizing and Garment Care

    Where can I find the measurements of the clothes?

    You can find the measurement information for each item on the product page itself under Size and Fit.

    Are the clothes true to size?
    If you are looking for a relaxed fit, we recommend you to take your regular size. If you like your clothes adjusted, we recommend you to take one size smaller than your regular size.
    How do I take care of my Can Pep Rey pieces?
    To make your pieces last a long as they are designed to, we recommend you to follow the wash instructions on the wash care label of your piece. For further information on how to take care of your pieces, we refer to our garment guide. Click here to read our garment care guide.

    • Returns and Exchanges

    How do I return a product?

    Can Pep Rey has a 14-day return window from the delivery date of the package. Items must be returned in their original condition with tags attached. Can Pep Rey products should not have been worn, used or washed. Please fill out the return form, and send it back to us with the item that you want to return. Send your return to the following address: CANA REYETE S.L | C/ de Sant Joaquim 23, 08012. Barcelona, Spain. Click here for further information on returns. 

    Can I return underwear and bodies?
    We do not accept returns on briefs and bodies, as they are in contact with intimate parts of the body and for hygienic reasons. If you are unsure about the sizing, feel free to reach out to us via webshop@canpeprey.com, we are happy to help you.
    How do I take care of my Can Pep Rey pieces?
    Yes, you can exchange a product but only a different size of the exact same item. The item you want to exchange has to be in the original condition, should not have been worn, used or washed and with tags attached. If you would like to change to a different item, a new order must be placed. <a href="https://canpeprey.com/pages/deliveries-returns">Click here to</a> learn more about our exchange and return policies.
    When will I get a refund?
    As soon as we receive the package with your return, we will issue the refund.

    • Payment

    What payment methods can I use?

    Can Pep Rey accepts Visa, Mastercard, Amex, Maestro and Paypal.

    • Customer Service

    How do I contact the customer service?

    You can contact us via email. Our email address is webshop@canpeprey.com.
    Feel free to contact us, if you have any questions or inquiries.

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