Terms & Conditions

IMPRESSUM

Paul Conradi
Moritzstrasse 29

65185 Wiesbaden

Germany

E-Mail: contact@canpeprey.com

Umsatzsteuer-Identifikationsnummer gem. § 27a UStG: DE 292211968

Inhaltlich Verantwortlicher gem. § 55 II RStV: Paul Conradi (Anschrift s.o.)

GENERAL TERMS AND CONDITIONS

CAN PEP REY is a trademark of Paul Conradi, hereafter referred to as CAN PEP REY.

These terms apply to all users of the domains canpeprey.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with CAN PEP REY and visits to the site. CAN PEP REY reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the terms and conditions. Users are responsible for keeping themselves updated with such changes.

DISCLAIMER

CAN PEP REY does not guarantee that all items included in the CAN PEP REY web shop are in stock at the time of your order. In the event that an item is unavailable, CAN PEP REY will contact you shortly by phone or by e-mail. CAN PEP REY cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. CAN PEP REY may, at any time, amend the content of the site. Although CAN PEP REY strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, CAN PEP REY will give you the option of placing a new order with the correct price or canceling your order. CAN PEP REY, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where CAN PEP REY acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. CAN PEP REY cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. CAN PEP REY cannot guarantee problem-free, uninterrupted, and secure access to the site.

COPYRIGHT PERMISSION NOTICE

Copyright in the documents provided in this site (including, without limitation, the trade marks of CAN PEP REY, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed toCAN PEP REY and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from CAN PEP REY. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please contact press@canpeprey.com

RESALE POLICY

You may purchase products on www.canpeprey.com for personal use only and not for resale.  By placing an order on www.canpeprey.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions.  We reserve the right to refuse orders for any reason without explanation.

LINKS

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

COLORS

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

ORDER POLICY

We reserve the right to limit the quantities of CAN PEP REY products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.

CUSTOMER CARE

It is our primary objective to ensure that you are completely satisfied with your order and that all of our products fully meet your expectations.  If you require any further information before you make a purchase please contact us:

webshop@canpeprey.com

DELIVERY AND SHIPPING RATES

Free shipping on all orders over €150.

Flat Rate Shipping – DE €8 | EU €10 | Worldwide €50

We deliver worldwide and all items are sent via DHL Express or UPS. You will be provided with full tracking information on receipt of your order confirmation. Please note that we aim to dispatch all orders within 24 hours.

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. CAN PEP REY is not responsible for any delays caused by destination customs clearance processes.

Delivery times to the DE/EU are approximately 3-5 working days.

Delivery times for international orders are approximately 5-7 working days.

CUSTOMS AND IMPORT CHARGES

The recipient of the parcel must pay any customs or import duties that are charged once the parcel reaches its destination country.

As customs policies and import duties vary widely from country to country it might be a good idea to contact your local customs office for current charges before you order.

RETURNS AND EXCHANGES

If for whatever reason you are not satisfied with your order you may exercise your right to return the purchased products within ten (10) working days from the date on which you received them. The product must be returned in brand new and unworn condition. All original packaging and labels shall be returned with the product.

Please note that you are responsible for the product until it reaches us. All costs associated with return shipping are at your own expense.

We recommend using an insured and trackable service such as that offered by our own shipping agents (DHL/ UPS).  CAN PEP REY is not responsible for lost or damaged returns.

After we have received the returned products and checked that they meet all requirements, you will receive an email that the return has been accepted.  In the event that your returned items fail to meet our requirements, you may choose to have the products redelivered to you at your own expense.

If you wish to exchange a product for another item, please contact us as soon as possible to notify us of the return in order to reserve another product or size.

Return Shipments:

CAN PEP REY

Moritzstrasse 29

65185 Wiesbaden

Germany

SECURE PAYMENT

We guarantee optimum security levels for every purchase. Payment can be made by Visa, MasterCard, American Express, and Maestro through the Paypal Payments-Pro gateway.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.

If the issuer of your payment card refuses to authorize payment to CAN PEP REY we will not be liable for any delay or non-delivery.

CANPEPREY.COM uses Secure Socket Layer (SSL) protocol to encrypt all sensitive information. With VeriSign and Trustwave guarding our entire website we are covered by the highest e-commerce payment protection.

For your security, you will always be asked to enter your CVV code at checkout. Our checkout only uses secure modes of communication, visualized by the security symbol at the bottom of your browser.

For our mutual security and fraud prevention, all orders made with a credit or debit card are subject to authorization by CANPEPREY.COM. Our payments department may ask for further details before an order is processed to ensure validity.

WHOLESALE

The wholesale section is a restricted access area. It allows Buyers, individuals or entities wishing to become stockists of CAN PEP REY, to view and to send online orders for the purchase of selected Products offered by CAN PEP REY, such online orders being subject to written confirmation by CAN PEP REY concerned in accordance with the applicable terms and conditions of sale, and any other conditions negotiated with CAN PEP REY.

Should you have trouble with the access please contact sales@canpeprey.com.