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Returns & Exchanges

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Returning your order

During 14 days from the delivery of your package you may request to return your order. Please note that exchanges will only be offered for a different size in the exact same item originally ordered. If you would like to change to a different item, a new order must be placed. You must return the CAN PEP REY products to the CAN PEP REY online store's return address in perfect condition. The CAN PEP REY products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. The returns slip that comes with the shipment needs to be completed and enclosed together with the returned products.

European returns can be made via our RETURN CENTER or by contacting our customer service at

All returns should be sent to the following address: 


C/ de Sant Joaquim 23

08012 Barcelona, Spain.

Costs for return

CAN PEP REY store is not responsible for shipping costs that may incur regarding the return of a product. A 10€ return fee will be charged. 

Refunds for returned products will be made as soon as possible, 30 days at the latest, after CAN PEP REY store receives the returned products. The refund will be made to the credit/debit card or Paypal you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by CAN PEP REY store.
Costs for exchanges: Once you have returned the items, CAN PEP REY store will not make any additional charges for shipping in the case of an exchange. Please note that CAN PEP REY store will not refund additional duties, taxes, or any additional charges, that may incur.

Return from outside the EU

If returning an item from outside of the EU, please clearly mark the package as 'RETURNED GOODS', and ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.
CAN PEP REY is NOT responsible for any return custom charges made.

For non-EU customers, it is mandatory to print 3 times the original invoice (or reuse the one that arrived with the order), write the following sentence on each copy "Devolución por disconformidad“ and attach it to the outer part of the box (next to the Return Label). Please also attach the provided "Return"- sticker to the outside of the box.



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